Order Processing Time

Once your order is successfully placed, our team carefully verifies, packs, and dispatches it.

  • Processing Time: 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

We strive to deliver your orders safely and on time.

For India Deliveries

  • Standard Delivery: 3 – 7 business days depending on location.

For Imported / International Products

  • Since many of our products are sourced from the USA and other countries:

  • Delivery Timeline: 12 – 15 business days

  • This includes international shipping, customs clearance, quality checks, and final delivery.

Please note: Delivery timelines may vary due to courier delays, customs clearance, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Free shipping may be available during special promotions or on eligible orders.

Order Tracking

Once your order is dispatched, you will receive:

  • A shipment confirmation message or email

  • A tracking ID and courier partner details
    You can track your shipment using the provided tracking link.

Cash on Delivery (If Applicable)

  • COD may be available on select products and locations.

  • Additional verification may be required for COD orders.

Wrong / Incomplete Address

Please ensure your delivery address, contact number, and pin code are accurate.

  • Orders with incorrect or incomplete addresses may be delayed or returned.

  • In such cases, reshipping charges may apply.

Damaged / Missing / Wrong Product

If you receive:

  • A damaged product

  • A wrong item

  • Or missing items

Kindly inform us within 24–48 hours of delivery with images or proof of issue. We will resolve it with either replacement or refund as per our policy.

Customs & Duties (If Applicable)

For internationally sourced products, any customs duties or taxes (if applicable) will be handled as per government norms. We try our best to minimize customer inconvenience.

Delays Due to Uncontrollable Events

Delays may occur due to:

  • Weather disruptions

  • Logistics / courier issues

  • Strikes or government restrictions

  • Pandemic or emergency situations

We request your patience and cooperation in such rare cases.

Contact Support

For any shipping-related assistance, feel free to reach us at:
📩 Support Email: vpgrassy.com
📞 Customer Care Number: +91- 8595868972

Our team is always happy to help you.