Brand Name: VPGRASSY
Trade Name: VP Traders
GSTIN: 07CQUPK0918B1ZV

Shipping Policy – VPGRASSY

This Shipping Policy outlines the terms and conditions related to order processing, dispatch, and delivery for purchases made through the official VPGRASSY website.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Business days exclude Sundays and public holidays.

  • Orders are processed only after payment authorization is successfully completed.

  • In case of incomplete payment, failed transactions, or incorrect details, the order may be delayed or cancelled.

VPGRASSY reserves the right to cancel orders in cases of suspected fraudulent activity or incorrect pricing.

2. Shipping Charges

  • Free Shipping is provided on all products.

  • No additional shipping, packaging, or handling charges are applied at checkout.

  • The total payable amount is clearly displayed during checkout before order confirmation.

There are no hidden charges.

3. Dispatch & Delivery Timeline

  • Orders are typically dispatched within 1–2 business days.

  • Estimated delivery time is 3–7 business days from the date of dispatch.

  • Delivery timelines may vary depending on:

    • Customer location

    • Courier service availability

    • Remote or non-serviceable areas

    • Public holidays or operational delays

Delivery timelines provided at checkout are estimated and not guaranteed.

4. Shipping Partners

Orders are shipped through reliable third-party courier partners to ensure timely and secure delivery.

VPGRASSY does not directly control courier operations but monitors delivery performance to maintain service standards.

5. Order Tracking

  • Once the order is dispatched, tracking details will be shared via registered email or SMS.

  • Customers can track their shipment using the tracking link provided.

  • If tracking details are not received within 48 hours of dispatch, customers may contact support.

6. Delivery Conditions

  • Customers are responsible for providing accurate and complete shipping information.

  • VPGRASSY is not responsible for delivery failures due to:

    • Incorrect address

    • Incorrect contact number

    • Customer unavailability

If an order is returned due to failed delivery attempts, re-shipping may require additional confirmation.

7. Delays Beyond Control

VPGRASSY is not liable for delays caused by circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Public health emergencies

  • Transportation disruptions

  • Courier partner operational issues

In such cases, we will make reasonable efforts to keep customers informed.

8. Order Status & Communication

Customers will receive updates regarding:

  • Order confirmation

  • Dispatch confirmation

  • Tracking details

All communication is sent to the contact details provided during checkout.

9. Shipping Coverage

We currently ship within India only.

International shipping is not available at this time.

10. Customer Support

For any shipping-related queries, customers may contact our support team through the official contact information listed on the website.

Contact Us

For any legal, copyright, or policy concerns:
📩 Email: support@vptradersllc.net
📞 Phone: +91- 8287555349